Refund policy

We accept return and exchange requests within 30 days of delivery. Contact us with your order number and details before sending an item back so we can provide instructions.

Please return jewelry unused and in its original condition, with its packaging where possible. Pack it securely to protect the stones and settings during transit.

If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photographs so we can review the issue.

Once a return is received and inspected, we will contact you about its status and the applicable refund or exchange. Approved refunds are returned to the original payment method; the time for funds to appear depends on your payment provider. This policy does not limit rights under applicable law.

Contact us
R Thomas Jewelers
614 S Main St, King, NC 27021
Phone: +1 336-983-4923
Email: info@nrthomasjewelers.com
Hours: Monday–Friday 9:30 a.m.–6:00 p.m.; Saturday 9:30 a.m.–2:00 p.m.; Sunday closed (Eastern Time).
Response time: 24–48 hours.